Refund Policy

Refund Policy

We want to make it right.

We handle returns and exchanges on a case-by-case basis with the objective of making our customers pleased with their purchase from us. Please work with us as we kindly request customers to fully test out the product and offer troubleshooting tips for quick resolution.

Standard Returns

We gladly accept returns of new, unopened items purchased on our website or our stores for a refund or store credit within 15 days of delivery or in-store purchase. Returns that do not meet our policy will not be accepted.

For sanitary and safety purposes, the following items are NON-RETURNABLE if opened or used:

  • E-Liquids
  • Atomizers – such as RDA & Tanks
  • Disposable Vape
  • Replacement Pods & Coils – if temper foil is broken.
  • Replacement Coils – if temper seal is broken.
  • Spare Parts – Drip Tips, Glasses, O-Rings
  • Hemp Products
  • Rechargeable Batteries

For product with special product seals, such as E-Liquid bottle cap or hardware packaging with tamper-proof stickers, it cannot be return once the seal is broken.

Warranty Service

Hardware device purchased directly from our website comes with a 15-Day Limited Warranty from the time of delivery or in-store purchase. You may also contact manufacturers directly for After-Sales Service for extended warranty period.

Some of the Manufactures with Direct Warranty Service are: 
Smok Authorized Warranty Service

Vaporesso Authorized Warranty Service

Aspire Authorized Warranty Service

Types of products not covered under our 15-Day Warranty:

  • Atomizers – such as RDA & Tanks
  • Disposable Vape
  • Replacement Pods
  • Replacement Coils
  • Spare Parts – Drip Tips, Glasses, O-Rings
  • Hemp Products
  • Rechargeable Batteries

In order to be eligible for service under warranty, you must initiate a returns process by contacting us at or use the Contact Form within 15 days of original delivery or instore purchase. We do require the defective item to be received back to our facilities prior to the issuance of a refund or store credit.

The 15-Day Limited Warranty excludes coverage for damage resulting from accidents, abuse, disassembly, customized modification, or user-error. Furthermore, consequential and incidental damages are not covered under this warranty.

Atomizers such as Tanks, RDA, and replacement parts (coils and pods) may not be covered as the original manufacturer does not provide warranty coverage on these types of items. You can visit the manufacturer’s website for additional details.

Note: Some manufacturers do require the warranty card that is included in the package in order to process the warranty service. Please do not dispose of the packaging contents.

Delivery Issue Policy

Damaged, Missing or Wrong Item claims must be reported back to us within 48 hours from the time of delivery. Please inspect your items carefully upon receiving them, it is your responsibility to check within the time span and notify us of any problem. You may be requested to return the incorrect items back to our facilities and/or submit an Affidavit Form to proceed with the process.

Minor scratches, cosmetic issues, and discoloration are considered normal wear and tear and are not covered by warranty.

Additional Information

We do not guarantee compatibility between items. If you have any questions about compatibility, please do your research or send us a question before placing your order. We will not accept returns due to incompatibility.

If you would like to submit a request for refund, replacement, or exchange, please contact our returns department by email at Please provide your FULL NAME, ORDER #, PHONE NUMBER, and REASONS for the return. You may be requested to provide pictures or video proof of the issue. If the return is approved, you will receive further instructions on returning the package.

Note: Atomizers such as tanks, RDAs, RTAs, RDTAs, pod systems, and starter kits purchased on our website are intended only for use with e-liquids and nicotine salts e-liquids. Any use of cannabis oil, cannabis-based substances, CBD oil, or similar liquids will void any warranty on these products, and we will not accept it for a return.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Return Shipping Costs

If it is determined that the only method of return is shipping it back to us, the cost of shipment for returns the costs of shipping the items back to us would be at the customer’s expense. We do not offer replacements as defective items will result in an issuance of credit back to your account. Delivery charges are non-refundable.

Refund Process

Refund may be issued back to the original payment (Credit card, debit card, etc.) or as store credit. Deliver My Vapes is not responsible for refunds to a Prepaid Card or a cancelled credit card in the event the cardholder no longer has possession of the original form of payment. In those cases, a store credit or gift card will be issued.